Most Traditional Energy Retail Utilities Lag Disruptor Brands in Delivering Customer Experience, Accenture Research Finds

NEW YORK; Dec. 6, 2018 – Most traditional energy retail utilities lag behind disruptor brands — new energy-market entrants and service providers from other industries — when it comes to delivering an engaging customer experience, according to a new study from Accenture (NYSE: ACN). In the face of disruption, these companies should invest to deliver a more satisfying customer experience and exceed liquid customer expectations.

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