JAL Works with Accenture to Pilot Artificial Intelligence-Enhanced Airport Service

TOKYO; March 12, 2019 – Japan Airlines (JAL) is working with Accenture (NYSE: ACN) on a new service that applies artificial intelligence (AI) to answer passenger requests at the airline’s check-in counters. The service assesses what check-in counter agents are saying to passengers and then pushes relevant information to the agents’ tablets in near real-time, which includes additional relevant information tailored to the individual’s journey. JAL and Accenture are piloting the AI-enhanced service at its international check-in counters at Narita Airport and Haneda Airport starting today.

from News | Accenture Newsroom https://ift.tt/2u4NLYC




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